Last Updated: 22nd February 2026
- Full name
- Email address
- Phone or WhatsApp contact details
- Booking and travel information
- Special requests provided during booking
- Website usage information such as IP address and browser data
Your personal information is used to:
- Process and manage bookings
- Send booking confirmations and travel updates
- Coordinate services with local tour operators and suppliers in Vietnam
- Provide customer support
- Improve our services and website performance
- Comply with legal obligations
All payments are securely processed through PayPal. We do not store or have access to your full payment card details.
Please refer to PayPal’s Privacy Policy for details on how payment information is handled.
To provide travel services within Vietnam, we may share necessary personal information with trusted local partners, including:
- Tour operators
- Transportation providers
- Attraction or activity providers
- Accommodation partners (where applicable)
We only share information required to deliver booked services. We do not sell or rent personal information to third parties.
All travel services offered by HOA SIM TRAVEL operate exclusively within Vietnam. Personal information may therefore be processed or shared with service providers located in Vietnam for the purpose of fulfilling your booking.
We retain personal information only for as long as necessary to:
- Deliver booked services
- Provide customer assistance
- Meet accounting and legal requirements
Our website may use cookies or analytics tools to improve website functionality and understand visitor behaviour.
You may disable cookies through your browser settings at any time.
You may request access, correction, or deletion of your personal information by contacting us directly using the details below.
We implement reasonable administrative and technical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
Bookings for minors must be made by a parent or legal guardian.
We may update this Privacy Policy periodically. Updates will be published on this page with a revised date.
HOA SIM TRAVEL Co., Ltd
Email: info@hoasimtravel.com
Phone / WhatsApp: +84 34 368 8026
Website: www.hoasimtravel.com/