HOA SIM TRAVEL Co., Ltd
- Full payment or required deposit has been received, and
- A confirmation email or booking voucher has been issued.
Customers are responsible for reviewing all booking details upon receipt and notifying us immediately of any errors.
We do not accept deposits. A booking will only be confirmed once full payment has been successfully received.
Payments are accepted exclusively via PayPal through our secure online checkout system.
Once payment is completed, customers will receive a confirmation email and booking voucher.
All prices are shown in USD ($) unless otherwise stated on the product page or checkout.
Prices may vary due to factors beyond our control, including:
- Seasonal changes
- Supplier adjustments
- Government taxes or entrance fee changes
Once your booking is confirmed, the price will not change unless required by an external provider or authority. If this occurs, customers will be notified as soon as possible.
Cancellation policies vary depending on the specific service booked.
Please review the information section provided for your chosen service for full details.
Bookings made on the same day of travel are subject to supplier availability. While we aim to confirm bookings promptly, immediate confirmation cannot always be guaranteed.
Requests to change travel dates, passenger details, or services must be submitted in email.
Customers are responsible for:
- Providing accurate personal information
- Arriving on time at meeting points
- Carrying valid travel documents where required
- Following safety instructions provided by guides or operators
Late arrivals or failure to attend may be treated as a no-show and may not be eligible for a refund.
HOA SIM TRAVEL acts as an intermediary between customers and independent local service providers.
While we carefully select trusted partners, tours, transportation, attractions, and accommodations are operated by third-party suppliers.
We are not responsible for circumstances beyond our control, including:
- Weather conditions
- Traffic delays
- Operational changes by suppliers
- Unexpected service disruptions
We shall not be liable for cancellations, delays, or changes caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Public health emergencies
- Transportation disruptions
Customers must ensure they are medically fit to participate in booked activities.
Any medical conditions, accessibility requirements, or special needs should be disclosed at the time of booking.
We strongly recommend that customers purchase comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Personal belongings
- Activity participation
During tours or activities, photographs or videos may be taken for promotional purposes.
Customers who do not wish to appear in promotional materials may contact us to request removal of identifiable images.
If an issue arises during your experience, customers should notify the local operator or our support team immediately so that we can attempt to resolve the matter.
Complaints submitted after travel may limit our ability to investigate effectively.
To the maximum extent permitted by law, HOA SIM TRAVEL shall not be liable for indirect losses, personal decisions made during travel, or circumstances beyond our reasonable control.
These Terms & Conditions are governed by the laws of Vietnam.
HOA SIM TRAVEL Co., Ltd
Email: info@hoasimtravel.com
Phone / WhatsApp: +84 34 368 8026
Website: www.hoasimtravel.com/