Last Updated: 22nd February 2026
This Cancellation & Refund Policy applies to all bookings made through HOA SIM TRAVEL Co., Ltd ("we", "us", "our"). By confirming a booking, customers agree to the terms outlined below.
Cancellation terms may vary depending on the specific tour, activity, or service provider. The conditions below apply unless otherwise stated on the product page.
Cancellation policies vary depending on the specific service booked.
Please refer to the information box of your choice of service.
Cancellation requests must be submitted in writing via email or official contact channels.
Bookings made within 24 hours of travel are considered final and non-refundable once confirmed with the supplier.
Some tours, attractions, or transportation services operate under supplier-specific cancellation policies.
If a supplier applies stricter conditions, those conditions may override the standard policy above and will be communicated where applicable.
Date or service changes may be permitted subject to supplier availability.
- Changes requested more than 48 hours before travel may be accommodated without additional fees where possible.
- Supplier amendment fees or price differences may apply.
If a tour or service is cancelled due to operational reasons, including insufficient participants, safety concerns, or supplier decisions, customers will be offered:
- A rescheduled date, or
- A suitable alternative service, or
- A full refund.
Certain tours may be affected by weather conditions or events beyond reasonable control, including natural disasters, government restrictions, or transportation disruptions.
In such cases, refunds, rescheduling, or travel credits will depend on supplier policies and operational feasibility.
- Approved refunds will be issued to the original PayPal payment method.
- Refund processing times may vary depending on PayPal and banking providers.
- Payment processing fees may be non-refundable.
Failure to arrive at the scheduled meeting point or departure time will be treated as a no-show and is non-refundable.
HOA SIM TRAVEL acts as an intermediary between customers and independent service providers. Refund eligibility may depend on supplier approval where services have already been reserved or prepaid.
- Natural disasters
- Government restrictions
- Public health emergencies
- Transportation disruptions
HOA SIM TRAVEL Co., Ltd
Email: info@hoasimtravel.com
Phone / WhatsApp: +84 34 368 8026
Website: www.hoasimtravel.com/