Last Updated: 22nd February 2026
HOA SIM TRAVEL Co., Ltd ("we", "us", "our") provides travel booking services and acts as an intermediary between customers and independent local service providers operating within Vietnam.
HOA SIM TRAVEL facilitates reservations for tours, transportation, attractions, accommodations, and other travel-related services operated by third-party suppliers.
We do not directly own, control, or operate these services unless explicitly stated.
All tours and travel services are delivered by independent local operators who are responsible for:
- Service delivery and operational safety
- Staff conduct and guide supervision
- Transportation standards
- Compliance with local laws and regulations
HOA SIM TRAVEL shall not be held liable for acts, errors, omissions, delays, injuries, loss, damage, or accidents caused by third-party providers.
Travel activities may involve inherent risks, including but not limited to transportation incidents, weather conditions, physical activity, or unforeseen circumstances.
By participating in any booked activity, customers acknowledge and voluntarily accept these risks.
Travel itineraries may be modified due to circumstances beyond reasonable control, including:
- Weather conditions
- Traffic or transportation delays
- Government regulations
- Operational decisions by suppliers
We are not liable for costs, losses, or inconvenience resulting from such changes.
Customers are responsible for ensuring they are physically and medically fit to participate in booked activities.
Any medical conditions, accessibility needs, or special requirements should be disclosed prior to travel.
Customers are responsible for safeguarding personal belongings throughout their journey. HOA SIM TRAVEL shall not be liable for loss, theft, or damage to personal items.
We strongly recommend purchasing comprehensive travel insurance covering:
- Medical expenses
- Trip cancellation
- Personal injury
- Loss of belongings
HOA SIM TRAVEL shall not be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, epidemics, government actions, transportation disruptions, or other unforeseen circumstances.
To the fullest extent permitted by applicable law, HOA SIM TRAVEL’s liability is limited to the value of the booking purchased through our website.
We shall not be responsible for indirect, incidental, or consequential damages arising from travel participation.
By completing a booking through our website, customers acknowledge that they have read, understood, and accepted this Travel Liability Disclaimer.
HOA SIM TRAVEL Co., Ltd
Email: info@hoasimtravel.com
Phone / WhatsApp: +84 34 368 8026
Website: www.hoasimtravel.com/